CANCELLATION POLICY

Order Cancellations:                                                                                                                                                                                   Customers can cancel their order at any time from the moment of ordering until the opening of the product box upon delivery. To cancel your order, please go to orders section at the bottom of OORKART APP and select the item to be cancelled and give cancel.

Refund Process:                                                                                                                                                                                                    If your cancellation is confirmed, you will receive a full refund to your original payment method. Refunds typically process within 1-7 business days, depending on your bank or payment provider or payment method. we provide open box delivery for all products. In case of any physical damages or items missing or wrong items found during opening of box then oorkart provide option for return and replace of the item or provide full refund to the customer. In case of non electronic items you can reach the retailer with the bill copy for any complaints in future. in case of electronic items please reach the nearest service center with bill copy for any complaints which are not included in physical damage . Refunded amount will be credited to original source account within 1-7 working days. Instant Direct cash refund or direct UPI transfer to customer can be done in case of cash on delivery done by customer or customer provide proof of money deducted from customer when applying for refund.

Open Box Deliveries:                                                                                                                                                                                    Once the product box has been opened, cancellations are no longer accepted. If you have concerns with the product after opening, please refer to our Return Policy for information on returns and exchanges.